To pass this unit, please study the 11 vocabulary words below.
- administration
- bedroom
- capacity
- cashier
- chef de partie
- guest
- housekeeper
- lunch
- maid
- receptionist
- valet
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the management department of a hotel, which deals with decision making and planning
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"The administration department was very efficient and made a good profit for the hotel owner."
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a private room, which contains at least one bed, and is available to relax in during the day, or sleep during the night
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"The hotel we stayed in had twenty bedrooms on each floor and each had their own en-suite."
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the total amount of guests a hotel can cater for at any given time
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"The hotel was full to capacity, not a single room was empty."
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staff who deal with the immediate handling of money and therefore need to know prices and be good with math
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"In the casino the cashier quickly changed my betting chips for money."
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experienced and qualified cooks who are in charge of an individual area of the kitchen, which will have responsibility for one part of the menu; usually starters and salads, main courses and sweets
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"The chef de partie, who made our dessert, had worked all around the world in lots of famous restaurants."
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a person who pays to stay in a hotel; the staff must take care of them during their stay
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"As a guest of the hotel I would recommend to my friends to come and stay here as the service has been fantastic."
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the manager who runs the cleaning and laundry aspects of a hotel and will organise the duties of maids and other domestic staff
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"We had to complain to the housekeeper, when we found no clean towels in our room."
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a meal which is served after breakfast, but before dinner, usually around noon
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"The buffet that was served for lunch seemed to contain a lot of fish and pasta; I am not very fond of either, so was disappointed."
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the members of staff who could be found in the housekeeping department or the kitchen, dealing with chores such as cleaning and attending to laundry, but can also be responsible for room service
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"The maid brought my wife and me a lovely afternoon tea, which included the most delicious scones I have ever tasted."
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a person working in the lobby behind a front desk, in charge of greeting guests and telling them which room they have booked and how to get there
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"When arriving at the hotel, the receptionist greeted us with a big smile and asked the porter to take our bags to our room."
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a member of staff, usually a man, who will help a guest with many different personal services; these services could range from shoe polishing to parking the guest’s car
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"I was very cross when the manager informed me that the valet had scratched my car, but then the manager assured me that the valet would be paying for the damage from his wages."